![]() ![]() To date, their team has removed over 7,000 bad reviews, and even law firms trust Dandy to review bad reviews from numerous platforms. The company has developed proprietary technology to accomplish this impressive task. If there’s a violation of Yelp’s Terms of Service, it can be flagged for false content via a business Yelp account.ĭandy is an online reputation expert whose services help remove bad reviews from Google, Yelp, Facebook and more. It will boost the chances of having the review removed.The company offers a fantastic service to help companies remove bad Yelp reviews and restore a company’s reputation. Īll users are bound by Yelp’s rules, so a company must ensure that they use their language when reporting bad Yelp reviews. Reviews must be the nature of a first-hand experience and must also respect privacy laws. Yelp itself will remove any reviews that are deemed to be fake, and they remove threats, online harassment and hate speech, among other comments that may be considered inappropriate. A user can violate their Terms of Service for several reasons. It is also necessary to check Yelp’s Terms of Service to see if the review complies with their content guidelines. If a company is sure that the review is false, an attorney can help them send the reviewer a cease and desist letter. It is also advisable to take clear screenshots of the review because they may be required if a company must later take legal action against the customer. It is also unlikely that it would lead to the review being removed. Further antagonizing a customer may result in a worse review and less chance of having the original review taken down.ĭandy does not recommend for a company to respond to a reviewer on Yelp’s platform because this can attract more unwanted attention and further harm the company’s reputation. In these instances, patience and a reminder that the customer is always right must be kept in mind. In most cases, a team would have to offer an apology and put their best customer service skills to use in order to persuade them to take down their review. To quote the post, “Yelp may be able to remove the review from their site, and so can the reviewer.” If the company is familiar with the customer who left the review, they may contact the customer directly to resolve the issue. One of the first ways to attempt this is to contact the customer directly. Dandy would like to point out that there are steps that can be taken to ensure these reviews are taken offline. Learn more here: There are many fake reviews on the internet, but negative or false Yelp reviews can have a significant negative impact on a business. The company also offers several package options for online reputation management services. For companies who are concerned about their online image, or for those who wish to remove defamatory or fake reviews on Yelp, Dandy has published a step-by-step guide in a post on their website. Dandy, an online reputation management company based in Irvine, California, is sharing insight on removing bad Yelp reviews. ![]()
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